Love of wine and the land
Would you like to work in an enchanting environment where nature, wine and wine tourism are in perfect balance? Something that will surely charm dynamic, efficient and professional people! Join us!
Send us your application to info@orpailleur.ca
Job title: Wine tourism and boutique manager
Contract type: Permanent, Full time
Presentation of the Orpailleur Vineyard
The Vignoble de l'Orpailleur , located in the magnificent Eastern Townships region of Quebec, is a major player in Quebec wine. Since its creation in 1982, this pioneering vineyard has established itself through the exceptional quality of its wines and its commitment to wine innovation. With its 45 hectares of vines cultivated in an exceptional terroir, the estate produces a varied range of white, rosé, red, sparkling and aperitif wines, recognized for their elegance and richness.
Vignoble de l'Orpailleur is also a place of encounter and discovery, offering visitors an immersive experience through its guided tours, wine tastings and special events. The emphasis is on warm hospitality and educating the public about the fascinating world of wine. The vineyard's commitment to sustainability and quality is reflected in every aspect of its operations, making Vignoble de l'Orpailleur a must-see destination for wine lovers and viticulture enthusiasts.
We are proud of our history and our contribution to wine tourism in Quebec and we look forward to welcoming new talents to share this adventure with us.
Job Description:
As a Wine Tourism and Boutique Manager , you will be responsible for coordinating and optimizing all activities related to wine tourism and the vineyard boutique. You will play a key role in creating a memorable experience for our visitors and customers, while ensuring efficient management of the boutique and wine tourism activities.
Main responsibilities:
- Wine tourism management:
- Design, plan and coordinate guided tours, wine tastings and group activities.
- Provide a warm and professional welcome to visitors, providing detailed information on the vineyard, its products and its wine-growing practices.
- Depending on the schedule and the seasons, work hours with the team in the store for sales as well as hosting tastings and activities. Be a reference and a model for the team under your responsibility.
- Develop and implement visit programs tailored to different customer segments (individuals, groups, businesses).
- Play an important role in consolidating the brand image of the Vineyard and its promotion.
- Coordinate groups with the seasonal restaurant Le Tire-Bouchon.
- Participate in external promotional activities (for example: the Magog grape harvest festival and the Pointe à Callières public market)
- Collaborate with the marketing team to promote wine tourism activities through various channels (website, social networks, brochures, etc.).
2. Store management:
- Oversee the daily operations of the store, including inventory management, stocking, and product presentation.
- Train and coach store staff to deliver exceptional customer service.
- Manage cash receipts, financial transactions and sales reports.
3. Customer relations:
- Ensure effective communication with customers to collect their opinions, manage complaints and ensure their satisfaction.
- Develop lasting relationships with customers and local partners to encourage loyalty and referrals.
4. Administrative management and reporting:
- Maintain accurate reports on the performance of the store and wine tourism activities.
- Manage budgets allocated to wine tourism activities and the store.
- Ensure compliance with safety and quality standards in all operations.
Required skills:
- Degree in management, tourism, oenology or related field.
- Excellent command of French, good command of spoken and written English
- Significant experience in tourism and/or boutique management. Experience in the wine sector an asset.
- Excellent internal and external communication and customer service skills.
- Be autonomous, versatile and multitask,
- Knowledge of wines, viticultural practices and market trends an asset.
- Ability to work independently while being a key member of a team.
- Proficiency in IT tools and management software.
Personal qualities:
- Passion for tourism and more specifically agrotourism.
- Passion for wine an asset.
- Dynamism, creativity and ability to anticipate customer needs.
- Sense of organization and rigor in task management.
- Ability to unite a team while having good leadership.
What we offer:
- A stimulating work environment within a passionate team for one of the most beautiful vineyards in Quebec.
- Opportunities for professional development and continuing education.
- A competitive salary.
