Frequently Asked Questions
Frequently Asked Questions
contact usAt the vineyard
Visits
What are the opening hours of the Vineyard?
January 1 to March 31, 2023
CLOSED: Monday to Thursday
OPEN: Friday, Saturday and Sunday | 10 a.m. to 4:30 p.m.
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April 1 to December 31, 2023
Open 7 days a week | 10 a.m. to 4:30 p.m.
Are tastings available? Should we book?
The Tasting Package is available at the Vineyard from Monday to Sunday from 10 a.m. to 4 p.m. until December 24, 2022.
No reservation is required.
Do you offer guided tours?
Yes, our guided tours are available during high tourist season. Check our availability and get your tickets online .
My dog is well trained. Can he come visit the vineyard with me?
Yes, your canine companion is accepted at the Vineyard. We ask for your cooperation so that he is kept on a leash on our site.
In high tourist season, he unfortunately cannot discover the interior of the shop with you given the greater number of visitors.
Is it possible to picnic at the Vineyard?
Yes, we have plenty of picnic tables on site available to our guests. We invite you to bring your tablecloth.
Is there a charge for visiting the Économusée du vigneron & interpretation trail?
It's a free activity!
Can I come and visit the vineyard by bike?
Yes! The Vignoble de l'Orpailleur is "Proudly cycling!" and welcomes cyclists who ride on the “La doyenne des vignes” circuit (76 km) with pleasure.
Bike racks are available at the entrance to the Vineyard, please provide the necessary to secure your bike.
We have a repair kit to secure and/or repair your bike.
Is the site accessible for wheelchairs?
Yes, the Vineyard experience is wheelchair accessible! The boutique and the Winegrower's Economuseum are located on the ground floor of our reception building and are easily accessible.
Our tastings on boards are also available in store. Depending on the temperature, it is also possible to do the tasting outside.
Guided tours currently take place in a room with stairs to get there, access to this activity is more restricted.
Wines
Can I get your wines elsewhere than at the Vineyard?
Some of our wines are available at the SAQ, in grocery stores and delicatessens as well as on restaurant menus across Quebec. Some of our cuvées are produced in small quantities and we reserve the pleasure of selling them directly to the Vineyard.
Some of your cuvées are sold out. Can I reserve bottles from the next vintage?
It is not possible to reserve bottles of wine in advance.
We work with reminder lists. Contact us by specifying the name of the wines you wish to purchase. We will write to you with pleasure to inform you of the availability of the next vintage!
Are your wines vegan?
Yes, no animal products are used at any time during the production of our wines.
The Vineyard is also part of The Social Herbivore vegan vineyard directory.
Online shopping
Collect your order at the Vineyard
How it works?
It's simple and free!
1. Add the number of bottles you want to your shopping cart,
2. As the delivery method, choose the "Collect" option then proceed to payment,
3. We will email you to let you know that your order is ready for collection,
4. Pick up your order at the Vineyard!
What is the minimum number of bottles required per order?
There is no minimum number of bottles per order if you select the "pick up" delivery method at the Vineyard during your online purchase.
What information do I need to pick up my order at the Vineyard?
To pick up your order, please bring:
- your “Ready for Pickup” email confirmation with your order number,
- two pieces of photo ID.
What is the difference between in-store collection and home delivery?
Collection at the Vineyard is free; you have no shipping costs to pay and you can buy the number of bottles you want.
If you prefer that your order be sent to your home, delivery charges of $2/bottle apply and a minimum of 12 bottles per order is required.
How long do I have to collect my order?
We ask that you pick up your item within 60 days of receiving confirmation that it is ready for collection.
When will my online order be ready for pickup?
Your order will be ready for pickup within 1-7 business days. Please check your inbox for the "Ready for Pickup" email and instructions.
Online shopping
Home delivery
What is the minimum number of bottles per order?
A minimum of 12 bottles is required for home delivery.
No minimum bottles per product. Thus, your box can contain both 12 different bottles and 12 bottles of your favorite product.
What is the delivery delay?
Your order will be delivered to you in 7 working days.
We deliver everywhere in Quebec.
Can we have our order delivered outside the province of Quebec?
No, Vignoble de l'Orpailleur delivers only in the province of Quebec.
I am a restaurateur and I would like to have an order delivered to me, how does it work?
Our online store is aimed at individuals. Restaurant owners are invited to visit the Services to restaurant owners page for a tailor-made service for them.
Achats en ligne & au vignoble
Cartes-cadeaux
Comment ça fonctionne?
Lorsque vous achetez une carte-cadeau, vous recevrez un courriel contenant un code unique lié à la carte-cadeau, dont vous pourrez appliquer la valeur au moment du paiement.
Vous pouvez utiliser la carte-cadeau pour effectuer des achats dans notre boutique en ligne et en personne à la boutique du Vignoble.
Le solde d’une carte-cadeau peut être dépensé sur plus d’une commande. Les soldes des cartes-cadeaux sont appliqués à la valeur totale d’une commande, qui peut inclure les taxes et les frais d’expédition.
Comment utiliser une carte cadeau en ligne?
Lors d'un achat sur notre boutique en ligne, vous pouvez échanger la valeur d'une carte-cadeau en saisissant son code unique dans le champ approprié sur la page de paiement.
Lorsque vous utilisez une carte-cadeau sur notre boutique en ligne, la commande affiche l'une des options suivantes :
• Si le solde disponible sur la carte-cadeau est supérieur ou égal au total de la commande, vous pouvez cliquer sur Terminer la commande.
• Si le solde disponible sur la carte-cadeau est inférieur au total de la commande, vous êtes est invité à choisir un deuxième mode de paiement pour le solde avant de passer la commande.
Comment utiliser une carte cadeau sur place au Vignoble?
Présentez votre carte-cadeau à la caisse au moment de la transaction.
Ma carte cadeau est-elle valide au restaurant du Vignoble le Tire-Bouchon?
Non, elles ne sont pas valides au restaurant du Vignoble. Elles sont seulement applicables sur nos vins et les produits gourmands en boutique.
Quelle est la période de validité?
Nos cartes cadeaux n’ont pas de dates d’expiration.
Une carte-cadeau peut-elle être utilisée pour payer les frais de livraison à domicile ?
Oui, les cartes-cadeaux sont déduites du total de la commande finale, qui inclut les frais d'expédition et les taxes.
Peut-on utiliser plus d'une carte-cadeau pour effectuer un achat ?
Oui, un client peut échanger une autre carte-cadeau lors du paiement.
Une carte-cadeau peut-elle être utilisée plus d'une fois ?
Oui, à condition qu'il reste un solde sur la carte.
Le Tire-Bouchon
Vineyard Restaurant
Is the restaurant open?
The Vignoble's seasonal restaurant is open from June 3 to October 22, 2023.
Dinner:
Monday to Sunday: 10:30 a.m. – 4 p.m.
Lunch and dinner:
Friday: 10:30 a.m. – 8 p.m.
During my visit to the Vineyard, I want to eat at the restaurant Le Tire-Bouchon. How can I reserve a table?
Check the availability of the restaurant and book your table online via Libro Booking .
Are dogs allowed in the restaurant?
In order to provide a quality experience to our customers and our dedicated team, dogs are not allowed in the restaurant.
I would like more information to organize a wedding and to know your availabilities?
We invite you to contact us directly to find out about up-to-date availability and our packages.